Terms of service
Terms of Service
These terms apply to purchases and use of cocoaluxuryhair.com.
Please read them before placing an order.
Welcome to Cocoa Luxury Hair. By visiting our website, creating an account, or placing an order, you agree to the terms below. If you do not agree, please do not use the site or purchase from us. We may update these terms from time to time; the version posted on the site at the time of your order is the version that applies to that order.
Acceptance of Terms
By accessing cocoaluxuryhair.com or purchasing any product from Cocoa Luxury Hair, you confirm that you are at least 18 years old (or using the site with the permission of a parent or guardian) and that you accept these Terms of Service and our posted policies. These terms form a binding agreement between you and Cocoa Luxury Hair.
Products
Cocoa Luxury Hair sells 100% virgin human hair, including bundles, wigs, frontals, closures, and crochet hair. We work to describe and photograph every product accurately.
Because our hair is natural human hair , slight variations in color , texture, and wave pattern may occur from bundle to bundle and from the photos shown on the site. Photos are representative of the product you will receive, not an exact match. Natural variation is not a defect.
We reserve the right to discontinue any product, change specifications, or limit quantities at any time without notice.
Pricing & Payment
All prices are listed in U.S. dollars (USD) and do not include shipping or applicable taxes, which are calculated at checkout. Prices are subject to change at any time; a price change does not affect orders already confirmed.
Payment is processed securely at checkout through our payment provider. By submitting payment, you confirm you are authorized to use the payment method provided. We do not store full card details on our own servers.
If a pricing error occurs, we will contact you before shipping to confirm the correct price or cancel the order with a full refund.
Orders
When you place an order , you will receive an order confirmation by email. That confirmation means we have received your order; it is not a guarantee that the item is in stock. If an item becomes unavailable after you order, we will notify you promptly and offer a replacement, store credit, or a full refund.
Please review your order carefully before submitting — including texture, length, and quantity. We are not responsible for errors in the selections you make at checkout.
We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear fraudulent, that use incorrect pricing, or that violate these terms. If we cancel an order, any payment taken will be refunded.
Shipping
We ship to addresses within the United States. Orders are typically processed within 1–3 business days,
Monday through Friday, excluding holidays. Delivery time after shipment depends on the carrier and destination and is estimated at checkout; estimates are not guaranteed.
You will receive tracking information by email once your order ships. Please make sure your shipping address is complete and accurate — we are not responsible for delays or losses caused by an incorrect address provided at checkout.
Risk of loss and title for products pass to you upon delivery to the carrier address you provided, as shown by carrier tracking. If tracking shows your package as delivered but you have not received it, please contact the carrier first, then reach out to us and we will help however we can.
Returns & Exchanges
For hygiene reasons and to protect the quality of our hair for every customer, all sales are final. We do not offer returns or exchanges for change of mind, ordering the wrong length or texture, color preference, or styling results.
Defective Hair — Our Only Exception
If you believe your hair arrived defective, we will make it right — but you must follow these steps:
Notify us within 14 days (2 weeks) of the date you received your order. Contact us at
sales@cocoaluxuryhair.com or (415) 209-5664.
Send photographic proof clearly showing the defect, along with your order number.
Return the item to us as instructed, in its original condition. Hair that has been cut, dyed, bleached, installed, or excessively altered cannot be evaluated as defective and will not qualify.
Once we receive and inspect the returned item and confirm a manufacturing defect, we will offer a replacement of the same product or a refund to your original payment method. If the item is not found to be defective, it will be returned to you and no refund will be issued.
Normal shedding, tangling from lack of maintenance, or changes resulting from heat, chemicals, or improper care are not considered defects. Hair care guidance is included with your order and available from our team at any time.
Cancellations
You may cancel your order at no charge any time before it ships. Once an order has shipped, it cannot be cancelled and the Returns & Exchanges policy above applies. To request a cancellation, contact us as soon as possible at sales@cocoaluxuryhair .com with your order number
Intellectual Property
Everything on cocoaluxuryhair .com — including our logo, product photos, written content, graphics, and site design — is the property of Cocoa Luxury Hair or our content partners and is protected by copyright and trademark law. You may not copy, reproduce, or use our content, images, or branding for commercial purposes without our written permission.
Limitation of Liability
To the fullest extent permitted by law, Cocoa Luxury Hair is not liable for indirect, incidental, or consequential damages arising from the use of our website or products, including styling outcomes, installation results, or delays caused by carriers or events outside our control.
Our total liability for any claim related to an order will not exceed the amount you paid for the product(s) at issue. Nothing in these terms limits liability that cannot be limited under applicable law.
Our hair is a cosmetic product. It is not intended to diagnose, treat, or prevent any medical condition. If you have a scalp condition or sensitivity, consult a professional before installation.
Governing Law
These Terms of Service are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute arising from these terms or from a purchase will be resolved in the state or federal courts located in California, and you consent to personal jurisdiction there.
If any part of these terms is found unenforceable, the remaining parts remain in full effect. Our failure to enforce a provision is not a waiver of that provision.
Contact Us
Questions about an order, a product, or these terms? Reach out — we are happy to help.
E M A I L
sales@cocoaluxuryhair.com
P H O N E
(415) 209-5664
W E B S I T E
cocoaluxuryhair.com
A note from us: We want you to love your hair. If something is not right, talk to us early — within that 14-day window for defects, and anytime for care advice. The sooner we hear from you, the more we can do.